LEGAL

Privacy Policy

Effective July 21, 2026

BookFlow OS is a product operated by CBM Agency (collectively, “BookFlow,” “we,” “us,” or “our”). This policy explains how we collect, use, disclose, and protect information when you visit our website, request a demo, communicate with us, or use our services.

Information we collect

We may collect information you provide directly, including your name, business name, email address, phone number, business type, message content, appointment details, and payment or billing information. We may also collect device, browser, IP address, referral source, pages visited, and interaction data through standard analytics and website technologies.

How we use information

We use information to respond to inquiries, schedule demonstrations, provide and improve BookFlow, configure customer workflows, process payments, send service communications, prevent fraud, maintain security, comply with law, and—with appropriate permission—send relevant marketing communications.

Service providers and integrations

We may share information with vendors that help us operate the website and deliver BookFlow, such as hosting, analytics, communications, scheduling, payment, CRM, automation, and messaging providers. When a customer connects third-party services, information may be exchanged with those services according to the customer’s instructions and the provider’s own privacy terms.

Cookies and analytics

We may use cookies and similar technologies to keep the site functioning, understand performance, measure marketing, and improve the customer experience. You can control cookies through your browser settings, although disabling some cookies may affect functionality.

Data retention and security

We retain information only as long as reasonably necessary for the purposes described here, contractual obligations, dispute resolution, and legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system is completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or a copy of certain personal information. You may also opt out of marketing communications at any time. We may need to verify your identity before fulfilling a request.

Children’s privacy

BookFlow is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy periodically. The effective date above indicates the latest revision. Material changes may be communicated through the website or other appropriate means.

Contact us

Questions or privacy requests may be sent to bookings@cbmagencymiami.com.